Did not have an appointment and my Service Rep., Cheron was professional, pleasant and quick to wait on me. Even though she was extremely busy, she was patient and made sure we reviewed my work request thoroughly. She updated me on status several times. Fantastic job!

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I talked with HondaUSA without feeling heard and got the feeling they could care less about the car problem of unexplained acceleration. If I get killed or kill someone they will be to blame and it will cost them a lot more than correcting this problem.Also Honda USA speaks with two tongues! One day i,m told that the supervisors remarks differ from my being told nothing was wrong ;to the next call that they found nothing. i am afraid to drive my car! It I have owned Honda cars for over 20 yrs..I feel the company should be more pro active! I bought the car in good faith but I question the good faith of the company.It is a shame to fear to drive a car with less than 8,000 miles isn't it?

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I bought my vehicle at Lou Sobh a while back and had a great salesman (he's no longer there). After the deal, one of the owners walked me around the facility and I was surprised to learn it's the largest Honda dealership in Georgia (at least at that time). The repair area in the back is huge. Anyway, I have since had my vehicle serviced here as well, including oil changes, tire rotations, etc., and recently had additional service due to a recall. I always ask for Tala Sar in the service department, because he is empathetic, professional yet personable, always thorough, and doesn't pressure me to get anything extra done. I trust him. Once I even watched him handle an irate customer and he did it with grace and professionalism. He de-escalated the tension, resolved the issue, and made that customer feel that Honda cared. If you need servicing, ask for Tala for an exceptional experience. If you need a new or used car, I highly recommend Lou Sobh Honda.

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I went in to get my airbag replaced due to a recall, and asked for a full inspection as well. Tala came back with a short list of issues, most of which I was already aware of, and let me figure out which I wanted to address that day--he did not pressure me but left all up to my discretion. I chose a few to get done and they were completed quickly at a reasonable and fair price. I trust Tala at Lou Sobh because he goes the extra mile for the customer and exhibits empathy and engagement. I even watched him handle an irate customer and he did it with grace and professionalism, de-escalating the issue and making that customer feel that someone cared. He's great! I haven't had experience with any of the other service folks in my 5 years with this vehicle, because I always ask for Tala.

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Fast Courteous Service Always greeted with a smile Service done within a reasonable time frame Heather Cullen is a very good employee always treats me fair

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I have always been pleased with the service department and is the reason I would recommend them to friends for purchase of a Honda

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Excellent service experience. First time with this dealership, recently moved to GA.

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Very appreciative of Justin's honesty and that he did not try to sell me on a host of services.

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I had a very good experience with the sales person, I will come back again!

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