Customer Testimonials
It was very quick & efficient. Laith was very friendly and professional. He made service very easy.
Quick and easy purchase! Jimmy V found exactly what I wanted and made sure everything went smoothly. This is my second purchase from Lou Sobh and I would definitely come back a third time.
The dealership does a fine job and takes care of our issues and is always courteous.
Excellent experience, everyone's friendly courteous and you're a lot faster than Beaver Toyota. Thank you so much appreciate it and I will be back.
James was the best! No pressure, just a great experience all around. He was great
This dealership is phenomenal.This staff is so professional and friendly and always far exceed my expectations.Thank you lou sobh
Convenient to schedule online with fair pricing for routine maintenance Well documented service histories and data collection of car condition
One of the primary reasons I choose to visit Lou Sobh Honda is the exceptional service provided by Jacob and the service team. I have made numerous purchases from their dealership, including referrals, and Jacob’s dedication and expertise have consistently been a significant factor in my decision-making process.
Christina Thomas was incredibly helpful
I was kept well informed and appreciated the rental car The process was smooth, even though my car had to stay longer than anticipated I was kept informed.
Treated well. Salesman was great! Everything was explained clearly. Felt I was given a fair amount for my trade. This is my 4th vehicle purchase from Lou Sobh. Great experience all around.
Barry was very pleasant and helpful. The friendliness and quality of LS's Service department keeps us coming back to do business with you.
We called ahead to get an appointment the next day, dropped the car off after hours and were able to get it the next afternoon. The job was done well.
Excellent all around. Great customer service and good with communication. I was happy with everything.
Laith communicated with me faithfully, making the process understandable and manageable. The loaner car was additionally a very helpful aspect.
Always great people from sales to service..really appreciated fix on my leaking headlight unit during my service appt. which saved me a 4 hour round trip if l had to come back
Lou Sobh Honda service department is the best! Everything went perfectly with my vehicle getting serviced! The bill was as promised and the delivery of my vehicle back to me was right on time!
No ?? My go to dealership for repairs and maintenance. Pretty good people to work with
Great service! Appreciated when running my car thru the wash complimentary, they saw there were bugs stuck to the front of the car that didn't come off and hand detailed to get it looking great!
Such a great experience! Larry was so helpful going back and forth texting with me all day! He was professional, polite and answered all of my questions. Getting to the dealership I worked with Shelby and she was nothing short of amazing! She has such a calm and honest demeanor and made the scary process of paper work feel so much better! The test drive was so much better for me because of her!
Also at the end of the evening I was with Amanda and had the same great experience.
I am so very happy with my purchase and ... Read More Facebook - Jun 2, 2026
I brought in my car for a sensor error and recall. Christina was patient to hear me out and ensured everything on done promptly. She kept me in the loop when there was some unexpected delay.
team went above and beyond to resolve squeking noise issue. It was very unsusual issue and team took effort to fix it. Thanks!!
They were very friendly and negotiated a fair price without high pressure tactics. Easy to deal with
I have always trusted my services with Lou Sohb and the advisors I have worked with. I have not felt this confident with any other vehicle service providers. Because of this, we just purchased another vehicle at LSH for our teen. Keep it up!!
I transferred my services to this dealership from Son's Honda and the experience has been AMAZING! From the Kindness of the service advisors, to the excellent detail to my vehicle's services and car washes I couldn't ask for a better experience.
Excellent service from JimmyV. Found me the perfect car! This is my third purchase from this dealership with Jimmy and they are my go to. I always recommend them to my family and friends.
Great service department! I have been coming here for 3 years now, and I haven’t been disappointed. They have quickly serviced my vehicle each time I visit. Everyone is hospitable and accommodating. I would definitely refer Daniel Deadwyler to friends and family as a service representative!
Great organization. Great service. I'm very satisfied. Barry Leake is an excellent Service Advisor, and Heather Cullen runs a great shop!
Friendly, punctual, did exactly what I requested and did not push for additional services. Was told it would take approximately 2 and half hours and in fact it only took about an hour and a half. Overall great experience and I knew exactly how much I was going to have to pay before any work was done.
Pleasant, efficient, fair My experience was very pleasant. I felt that the workers were knowledgeable and efficient and price was fair.
Excellent service, Moe was the best in the process. Congratulations for having him in your team
I was charged for a service that was not performed. By luck, I realized the next day, the shop did not know. I got refunded after complaining. I will consider other locations from now on when service is due.
Aquila was extremely helpful and easy to talk to! Would definitely book another appointment with him.
world class customer service
David Wikle and his team once again provided excellent service! I appreciate the team taking such good care of my car and me!
They worked with us and found the solution our family needed that fit within our budget and it was a smooth and great experience
He was knowledgeable and friendly His customer service was top notch He made the buying experience very easy
Not professional as well as quality of service has gone down Service not up to par. They service one thing and break something else and then when I tell them the issue I was told that it would take around 2 hrs for someone to look. When I escalated it and raised my voice, they got it checked and told me that my rotor has issue. When I asked why it was not mentioned in 90 points inspection they had no answer. Another thing was I got the windshield blades related by Lou sounh , I told them it is not cleaning they ... Read More DealerRater - May 30, 2026
Sales team was good to work with, price we paid seemed fair. Very nice dealership.
Barry was great - he knew I was in a hurry with a sick mother at home and got me in and out with service quickly. He informed me of savings the dealership offers for oil changes, etc., which I intend to utilize going forward. Barry's a keeper - give that kind man a raise! Thanks again
As always a wonderful experience a Justin is super approachable and a pleasure to work with. He kept us informed of the Status and made us aware of what was worked on when we picked the car up
No pressure, great attitudes. Madison got an out the door price for me and I agreed then she got the vehicle ready for us the day before which made the whole process go smoothly.
brought the car in for diagnosis. Diagnosis received promptly. Well documented. I received both a text version and a written version (paper) when I came to the dealership to pick up my car.
My experience with dealership was great dealing with Luis and his supervisor. A few financial things weren't clear once I got home and went over my paperwork. Had questions about some additional charges. Why was I charged for a new license plate? I received a call back from Service manager Heather who was a little abrasive when I wanted to cancel the Assurant warranty. Stating that it would not lower my amount it would only reduce the number of payments at the end. If I have anymore questions who do I call besides her?
Great experience - James and Jacob were awesome to work with! Highly recommend!
Professional Environment. Friendly and Knowledgeable People. I felt I had everyone's attention and each person cared about my satisfaction. Top of the list was my sales consultant, Jimmy Vernet. He knows his product and his market and is very skilled at making things happen.
David was a great person to work with, friendly without the typical salesman pressure. Although David was great I take some issue with the dealership. Their online prices are supposed to include all non government mandated fees including doc fees because Georgia consumer protection and their website backed this up with the disclaimer saying that prices advertised included doc fees. However, when I got the price sheet there was a $800 doc fee on top of the advertised online prices. To their credit, I got the fee removed without too much pushback but it shouldn’t have been there in the ... Read More Google - May 29, 2026
Great organization. Great service. I'm very satisfied. Barry Leake is an excellent Service Advisor, and Heather Cullen runs a great shop!
Laith helped with a reoccurring problem by helping me get into service quickly and easily. They were able to troubleshoot the issue easily and get me back on the road quickly.
I have always been totally satisfied with my dealings with y’all. Prior to going for service I spoke to John on the phone inquiring about tires. He was extremely helpful. I did purchase 2 tires and y'all installed, very happy with service.
Aquila Ukama was Amazing. Service was prompt and excellent. He kept me updated on the progress. Felt like I was in and out.
ALWAYS a good experience. Ryan is the best! Very professional and courteous every time I'm there.
Quick and efficient. Fair price. Provided accurate ETA. Highly recommend Barry Provided an estimate for tires in the future that I will do
Berry was extremely helpful and informative and has great customer service skills. I will ask for him next time!
I recently visited this Honda dealership and had a mixed experience with the finance team. Most of the people I dealt with were not clear or helpful about my requests, and things were not getting done as promised. The big positive was working with Seaon Goodridge in finance: he listened carefully, was honest, explained everything clearly, and actually followed through on what I asked for. Because of Seaon, the process ended well, and I really appreciate his professionalism and respect. If you go to this dealership, I recommend asking to work with him.
Shelby was Awesome!! She made buying a car feel super easy!! My first dealership car off the lot!! 2025 Honda Accord 🎉
Easy, professional, friendly Will definitely refer ppl to you Jacob was great. James was great
She was great! Christina answered all questions and informed me promptly! Christina Thomas was a great service advisor. Will continue to go back.
This dealership was awesome and my sales person SHELBY did amazing!! I felt so welcomed at this location and the process was super smooth!
Very welcoming and a smooth process. Very welcoming and a smooth process. Shelby exceeded my expectations in purchasing my first dealership car!
Very good customer service. Rasheed is the best service advisor I have dealt with at the dealership. I had quite an extension list of services set up and he provided me a loaner car at no charge. 115,000 miles an only serviced at Lou Sobh.
Aquila Ukama is awesome and professional. Your service progress online update is amazing. Thank you for your service
It was a really good and friendly experience. I received all the service that I needed for my truck. I will continue to do business with Lou Sobh Honda
Excellent service, Daniel was very helpful, explained everything and was understanding and very kind Respectfully
I referred my son here which he did end up buying a car from a salesman that John recommended. I was told by the salesman that I would receive a $100 for the referral. It has been almost 3 months. Every time I asked about it I’m told they had to wait for paperwork to go through. Last time I refer anyone to buy a car from here. John is great for getting the car worked on but when we buy our next Pilot we will stay in Buford; it seems you cannot trust the salesman here.
Easygoing but looks out for the customer. Not pushy which would be bad. Friendly and courteous
Laith was very knowledgeable and he tried a few things to see if my brakes would stop squeaking when I back up. Unfortunately they are still squeaking but at least he tried.
The wait was a little long, but excellent otherwise. I have nothing else to add.
Giving wrong recommendations without checking. Example transmission flush was done month ago in another dealership. Asking to the same again. I am unhappy when I get cheated or lies.
Great service! Everyone went above and beyond helping with getting my vehicle repaired! Christina worked with my claim to get it resolved
Easy maintenance process. Service was done in a timely manner. I was able to get all suggested maintenance done at the same time.
Everything was good, EXCEPT, they leave the white paper floor mat with greasy foot prints on it in the car. It would be nice if they would put it in the garbage.
Good people, easy to talk to. Had a couple of questions that were not answered yet about the extended warranty, but am sure that will be accomplished soon.
We had a wonderful experience buying from Lou Sobh Honda. They were fair, honest and up front with pricing. We would definitely buy there again.
Steve made this a 10 out of 10 experience I would highly recommend him I came in and he had the majority of everything done already so I only had to sign a little bit of paperwork the experience was fast and fun it wasn't stressful in the least! He was very kind to me and my two year old daughter provided extra snacks for her and what completely above and beyond anything that I could have asked for I definitely wouldn't have had it any other way I would recommend this place and him to all of my friends!
This is the second vehicle we have bought from Lou Sobh Honda and specifically with Steve Rossi. Steve made the process easy and smooth. He is the complete opposite of the stereotype “used car salesman”. We came back to Steve and Lou Sobh even though we have 2-3 Honda dealerships that are closer because they are that good. Can’t recommend Lou Sobh and Steve Rossi enough! Will likely be back for another Honda in the future.
This is the second vehicle we have bought from Lou Sobh Honda and specifically with Steve Rossi. Steve made the process easy and smooth. He is the complete opposite of the stereotype “used car salesman”. We came back to Steve and Lou Sobh even though we have 2-3 Honda dealerships that are closer because they are that good. Can’t recommend Lou Sobh and Steve Rossi enough! Will likely be back for another Honda in the future.
Lou Sobh Honda has treated me so well over the years that I don't think I can ever leave them. I got my car and get all my maintenance here and they always find a way to impress me. Laith, John, yall are the best!
Madison was unprofessional. Lied to me and said it was a requirement to setup the Honda link app in order to take possession of the vehicle. When I refused after her repeated failed attempt she told me I’m costing her $100. She also didn’t know anything about the vehicle (how to open the vent for the moonroof, synch ventilation etc). Did not spend any time reviewing the cars functions when I asked. Also didn’t reply to my repeated emails requesting she send me the window sticker, which remains unresolved.
Only good thing for me is she stated that ... Read More DealerRater - May 23, 2026
I had a great experience purchasing my car with Lou Sobh Honda. My purchase was a long distance purchase but it was one the best experiences I ever had purchasing a car. Steve Rossi was great to work with as the complexity of long distance was not a factor. He has great character and treated me and my family with respect from start to finish. I highly recommend this dealership and you may want to ask for Steve Rossi to assist you with your purchase.
Excellent service managers who listen on what your issues are. Actually listened to what I had already done to test and rule out issues.
David Stofl sold me my car and he was wonderful! Very knowledgeable and friendly. My experience here was nothing short of amazing!
Great and professional people. Very reliable. Always pleasure to bring car there Simply the best
Awesome Great service and friendly staff Awesome Awesome Awesome Awesome Awesome Awesome Awesome Awesome Awesome
Very professional and courteous. Was very helpful in advising for needed services and kept me informed of the status.
Stephanie was great. She certainly made me feel confident in the work that was being done to the car. She kept me informed and up to date. She went above and beyond to help me with an issue with one of the key fobs. I appreciate that so much. I'll definitely come back and always ask for her.
The service was completed in a reasonable amount of time. Meeting my expectationwith good results.
Always easy to get service done and the nicest people to deal with. Also always give you information on what was done and how things were on the vehicle without you having to ask. Always a pleasure to deal with.
Efficient We knew what we wanted and the dealership delivered and make the process smooth
There is a good atmosphere in the dealership. You can tell that it's a first-rate dealership that wants to put their best foot forward and do things well and cover things well. I think this is a good place, and I enjoyed most of my experience.
Not only where there beautiful vehicles but the smiles within the dealership where too! everyone was so quick to help and very friendly especially Steve Rossi.
The Lou Sobh Honda Service team is terrific!