Customer Testimonials
My wife and I test drove the Honda Odyssey and loved it. They did not have the color we needed so we asked them to contact us once they had one on the way. They did just that, the salesman Jose called us the same day they received the color we needed. Of course we ended up purchasing from him. Jose was very professional, and very kind I am glad he got the sale! We are so happy with our new van!
Terrific experience. Fast, friendly and efficient service. Everyone was nice. Nice facility to wait in. Would recommend to anyone buying or needing service work done.
Awesome experience!!!! Nick and Talin are great!! Would buy again from the dealership and will also do all service work here. Everyone was super friendly.
First come, first served for an oil change. Another dealer wanted an appointment almost 2 weeks out.
Lou Sobh is the best Honda Dealer I have dealt with. The service is excellent as is the sales department. Jimmy Harris in service and Tom Nicholson in sales are both excellent people to work with.
Came for oil change and tire balancing. Codes said more needed. Service was fast and service member knowledgeable and courteous. Establishment was clean and pleasant. I will certainly return soon for additional service.
Thank you Steve Rossi and Lou Sobh Honda for a pleasant car buying experience. My husband had been negotiating on a Honda Pilot prior to our visit to test drive. Steve was very professional and responsive throughout the entire process and didn't give up on us when we were slower to respond back. We called him very last minute to come in check it out and he made us feel like a priority. He had it pulled up to the front ready for us to check out and test drive. He was very knowledgeable about the car and answered ...
Everyone was very friendly. Steve Rossi was helpful in finding the right car and making sure things worked out. He took good care of us. It was a good experience and not our first time purchasing a car from Lou Sobh!
Problem solved the 1st time and less then the quote. Nice!
It was very busy, and I was told a 2.5 hour wait time for an oil change. They got done in less than 2 hours. The person that helped me was super friendly.
My husband purchased a 2018 Honda Accord for me from Nick Staehling on 7/17/2021. Nick was the absolute best salesman I have EVER had the pleasure of dealing with!! The entire experience from purchase, finance and everything in between was terrific. I also had to bring my car back in a week after I purchased it and they were unsure if the warranty would cover what was going on with the car. Nick our salesman stated to us that if they warranty did not cover the problem that he would cover it out of his commission!! Talin Coester was a pleasure to ...
I purchased a 2018 Honda Accord from Nick Staehling on 7/17/2021. Nick was the absolute best salesman I have EVER had the pleasure of dealing with!! The entire experience from purchase, finance and everything in between was terrific. I also had to bring my car back in a week after I purchased it and they were unsure if the warrant would cover what was going on with the car. Nick our salesman stated to us that if they warranty did not cover the problem that he would cover it out of his commission!! Talin Coester was a pleasure to work with in ...
Simple online scheduling, appointment time honored, and completed in expected time.
My service agent was excellent! He took care of an issue with my bumper that I thought might involve body work with some elbow grease. I was really pleased!
Great deal and friendly service!
This is my 2nd vehicle purchase from Lou Sobh Honda and Steve Rossi. They are wonderful to work with. They go above and beyond to assist finding the car you are looking for, even in my favorite color!! Steve is very attentive, prompt and knowledgeable. I appreciate him and Lou Sobh Honda employees that assisted us!
Buying here was such an easy and great experience. Seamless, easy, and quick.
Jimmy is phenomenal to work with at Lou Sobh. Hes always available for any questions I have and always happy to help. He got me in and out on Friday even though the dealership was busy. He notifies me of any issues, any items with my car that will need to be repaired or purchased in the near future, along with the cost. His consistent customer service and willingness to help is much appreciated and certainly should be recognized with the completion of this survey.
Love this dealer, bought my second car. Chris Sobh is great, didn't have to waste time with rounds of back and forth BS negotiating like at most dealers to quickly settle on a fair price.
I was told it would be an approximate amount of time but when an issue came up and I was going to be late for an appointment, they made sure to get me out on time.
Friendly, knowledgeable and experienced staff. Greeted promptly and friendly. Service work was done in a reasonable time frame. Was advised of any future maintenance that might be needed.
We really enjoyed the opportunity to do business with Joseph Allen at Lou Sobh Honda. He went above and beyond to make sure we had the best deal. He treated us with patience, kindness and respect throughout the buying process. We are so grateful that he took extra time to go over all the features of our new vehicle before we left the dealership even though the purchase process was already finished. Looking back, we would have been clueless about a lot of the features if he had not taken his time to be thorough in teaching us. I would ...
This was my second purchase with Connie. Such a great experience!!
Steve was very helpful in finding us our new Odyssey. He listened to what we were looking for and did not pressure us into any decision. I would recommend him to anyone looking to join the Honda family!
Clean, polite and prompt!
Steve Rossi went above and beyond! We were helping our Aunt find a good Pre-Owned car. Steve was patient and professional with my Aunt and us helping through the process. He’s a large reason I would personally consider my next car purchase from Lou Sobh. The entire team was exceptional. Quality people and Teams like this don’t don’t happen by accident. Credit to the leadership Team! Steve Rossi - Sales Nick Staehling - Sales Bob Byczynski - Finance Shannon McConnell - Service Shelby - Front Welcoming Area Will recommend to my friends! Well Done! Steven F.
Steve Rossi is the best! I've purchased several Hondas over the years but my experience with Steve is the best by far. Steve went above and beyond to ensure I got the right vehicle at the best price. He was on top of every aspect of the purchase from trade-in, locating discounts, financing. He even had my car delivered because he was aware of my busy schedule and knew I live on the other side of town. Lauren in the Finance Dept. was also great. She called me after hours to inform me of the terms behind the favorable ...
I worked with Jimmy on my 3rd honda Ive bought from him now and the experience was great ! Super quick, in and out in no time . Working with the finance team was easy and no issues.
The people there helped me in any way they could. I was treated well and will go back if service is needed again. A special shout out to Cheron Brannigan, service rep for her professionalism and friendly sttitude.
Nick was very helpful and made the process seem less.
You guys are the best and thank you for always helping my wife and I out.
Chris was informative. Bob made the financing easy.
Great job. Ready on time. Double checked items I noted.
Recall service went smoothly. Good customer service from service department
Quick and easy service experience without all the up-selling! Staff is always professional and friendly!
Moved to the area recently, came here to get an oil change. No attempt to scare me into getting extra services and gave me the green light on everything with the car that they checked as they changed out the oil. Filled up the air in my tires and gave the outside a wash too.
Talin was great and prompt to get my car written up for oil change and to handle an outstanding question from a previous visit! great experience and service
Service center is excellent. Staff are friendly, courteous and efficient. Wait times are very reasonable and wait area is clean and welcoming. Would recommend this dealership.
Great service finished prior to started deadline
Chris spent time talking with me. This was a hugh decision for me. I haven't purchased a new car in 33 yrs. Bob was helpful with the financing.
Cheron was absolutely amazing to work with! I appreciated the time she took to help me get my vehicle taken care of in a very timely manner.
Ryan was great, he was very helpful and knowledgeable about all repairs.
We were very pleased with all of the people from this dealership. We had a great experience. Everyone we interacted with was very helpful and friendly. They acted with the utmost integrity.
José Mejía made us feel very good. Open to understand our needs and looking for the best for not only the dealer but also for us
Great buying experience!
Heather Cullen is amazing. Truly professional, very knowledgeable and kept me informed throughout my service experience. I never have any concerns with Heather coordinating service needs.
Love my new Honda CRV! I had no intention of going home with a new car as I was still comparing models, but Chris Manikowski was so helpful and no-pressure. The deal we made with my trade-in and negotiating the payments was the easiest I have ever had at a dealership. I highly recommend Lou Sobh Honda.
From working with me on my trade to working with me with my credit I have to shout out my sales consultant Bijan Khajeh and the finance manager Amanda Kover for helping us with our purchase of the new 2022 Honda Civic. Would highly recommend these two outstanding employees of a great sales team over a Lou Sobh Honda for your Honda needs we appreciate the business from the Hursh family blessings.
Ask for Nick when buying a car
Awesome
I purchased a 2021 Honda Accord in June. Dave Ayers made it easy. Highly recommend! Love my New Honda Accord Special Edition ! Thanks Dave your the best!
Excellent service from my service rep...very polite and informative.
Very satisfied with the service attitude
We had a great car buying experience at Lou Sobh Honda in Cumming. Everyone was very friendly, knowledgeable and efficient. Also, they had a wide selection and I got the exact model/car I wanted.
Steve and Tom were great.
We had a great experience buying a van from Steve! Our experience started with a phone call from an internet lead all the way through walking out with the perfect van. Steve was kind, genuine, and extremely knowledgeable about his product!! I would highly recommend him!
Kimberly was very helpful and knowledgeable. I didn't feel pressured to make a decision and was able to make a decision at my pace.
My over all experience was good.
The minute you drive in, someone is at your car door asking how to help. Service is always prompt, friendly, and just outstanding. Cheron Brannigan is always my go to person as she is trustworthy, helpful and provides exceptional customer service.
Professional, punctual and friendly. I have been taking my car to them for almost 5 years, no complaints. Easy to fix appointments and convenient in and checknout process
Talin C. is a valuable asset to your company. He is very courteous, professional, and dependent.
Shannon is knowledgeable, helpful and got me in and out and off to work! Thanks!
I worked with Tala many times and he was great and provided exceptional customer service!
Steve did his job professionally with no pressure whatsoever. I would definitely use him again
We bought my daughter's first car here. David Smith and Jim Milan were exceptional to work with. They took great care of us and made certain that her first car was in great shape!
The service was performed quickly.
Excellent customer service and the team members had a friendly attitude.
Everyone I worked with from Mikhail in sales to Lauren in Financing was fabulous! They went the extra mile to ensure that everything went smoothly.
A young man drove me to and from the hospital while my car was being serviced. I think his name was Nathaniel or Nickolas. He was of an excellent character. He was extremely efficient. David signed in my car he was very professional, helpful in every way I was pleased with the service. Thank you,
James was Great! Sales manager gave initial offer on trade in that was unfairly below market value. James Got him to decide that integrity actually matters and got it fixed!
The process for receiving cars for service is efficiently planned out. The representative assigned to your car is stationed in the receiving area. The on line process for reserving an appointment facilitates the check in process. Ryan was very polite and helpful.
Steve Rossi provided the most enjoyable car-buying experience we’ve ever had! Such professionalism! He went to great lengths to ensure our buying experience was too-notch from start to finish and beyond! We will always recommend others to head to him for their car-buying needs. In addition, the entire staff we encountered, including Josh and Amanda, made a lasting impression of excellent customer service and care! What a blessing!
Jimmy was very attentive and accommodating .
Very professional - great job - the molding installation is beautiful. The service advisor (Heather) was the very best. I will return for other additional services as needed.
Only dealer around with CRV’s in stock. Very kind and efficient. Kim and Bob were great to work with. Will definitely be back for my next purchase. Thank You.
We have used Lou Sobh to purchase several Hondas over the years and depend on them for keeping our Hondas in good shape and give us fair and reasonable recommendations and estimates when we need to invest in service issues beyond routine maintenance. They always are prompt with the greeting, get us in and out as quickly as possible and make it clear what they recommend and what our options are.
Tala Sar is exceptional! He made sure all of my maintenance issues were up to date.
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