Cheron was my rep and she was awesome. Her communication with me and my hubby was great. She was genuinely concerned about my years of not get my situation fixed and the lack of service from Honda over the years. I will be returning for any service needs to this location even though I live a very long way from the dealership. Cheron is a keeper!!!
Service agent was very friendly and helpful. I appreciate his positive attitude which is not the case in a lot of businesses lately! Great job!
Dealing with Ryan is always a pleasure. Bringing a car in for repairs is never easy or fun, he makes the experience better, knowing I want/need my car back as quick as possible
Great customer service, friendly staff, awesome selection of cars and the best Honda dealership in GA!
I had a very satisfying day and bought a Honda Pilot. I am Loving it.
Everyone treated me with great customer service. Very professional and communicated the issues well. Thank you!
Everyone was so nice and accommodating. I arrived in a long line of people to be serviced that day. I had just picked up a kitten from the side of the highway so I was worried about having a long wait. The guy that took my car in assured me it wouldn't be long. While I waited the people in the service department helped me find a box for the kitten from the parts department. Before I knew it we were done and on our way. The fastest dealer service I have ever received and everyone was so super ...
My service assistant was very helpful and quite knowledgeable about my car! I will ask for her again!
Excellent customer service. Friendly staff, no wait time for processing, maintenance service performed in a reasonable amount of time. Clean facility. I drive out of my way to use this dealership.
Very professional service. The service advisor communicated all the necessary work to be done on the car. The waiting room was comfortable.
Enjoyed the experience and the professionalism I was treated with throughout the first class process.
Great customer service my service advisor Cheron was exceptional. She discussed with me what needed to be done on my vehicle. She provided me with updates as the work was being completed. The work was done in a timely manner. I highly recommend Lou Sobh Honda to service your vehicle.
Good services as always.
If you’re considering going to some place like Gwinnett Honda, don’t. Come here instead. I’ve purchased vehicles from 3 Atlanta area Honda dealerships and shopped about a dozen, and this was definitely the best shopping and buying experience I’ve had.
Cheron is a gem. She has exceptional customer service and very competent in sharing the details.
It was the car buying experience I've had. Kim and Joseph put their all in helping my wife and I choose the right car. Thx
Very satisfied customer. Lee Walls was great. Would gladly drive the 150 miles again. Recommend giving them a visit.
There are two reasons why our family is using Lou Sobh Honda for the services of two our cars (both Honda Accord). First, we like and very much respect the Technical advisor Tala Sar for his skills, best recommendations, fast service and honesty. He keeps the best relations with the customers. Second, for the quality of the service Lou Sobh Honda Service Department is provided. Thank you all very much! B&N O.
It was a pleasure to deal with Kimberly and Lou sobh Honda. Transaction was smoothest I’ve ever done at a car dealership. Was in and out within 2 hours ( usually it takes me between 3-4 hours). Thank you Kimberly and lou Sobh
Lou Sobh consistently provides good service ... everyone is friendly, efficient and thorough. I am always confident they will take good care of my vehicle.
They got me in and fixed my windshield wiper fluid clog. I feel like Talon is super honest and accomodating!
Always work with Tala. He has consistently provided great service and I trust him with any and all car maintenance.
Kim was by far the best part of our experience with Lou Sobh. She was so kind to us and our two rowdy boys while we waited. Her love of the Honda brand came through and she's a huge asset to the dealership.
Outstanding from first getting into the dealership till you drive off with your new car, and beyond. Bijan, Jacob and Bob were wonderful to say the least. Great experience.
Justin did a great job just like he always does. The receptionist is also very friendly and helpful.
Tala and his crew always take care of my car and his interpersonal skills are unmatched. I have never hesitated to get my car serviced at Lou Sobh and would recommend them to anyone with any car
Service was preformed within the time period stated by the service rep. Vehicle was washed and returned cleaner than when I brought it in.
I recieved prompt and courteous service. I really felt I was taken care of and a valued customer.
Went in for maintenance and was immediately helped when I arrived. The employees are all very professional and friendly. They make sure the whole process is quick and painless. Thank you Lou Sobh Honda!
Justin Britt is an exceptional service manager. he is responsive, professional in his approach, and provides great advice and value.
Cheron was amazing! She explained the wait situation and was able to have my oil change completed under the estimated time!
I will drive extra miles to go to Lou Sobh Honda for service even though there is a Honda dealer within a few minutes of my home. Lou Sobh service is great! They fix what is needed quickly and they are reasonably priced. They even solve problems other Honda dealer could not figure out!
A huge thank you goes out to Cherron Brannigan who always makes sure that my car is always taken care of and goes the extra mile
We have been coming here for service since they opened and have always had a personal and positive experience. We recently purchased a previously owned vehicle from LS, the salesman was attentive and listened to our questions and concerns. He was very helpful and expedited our purchase efficiently and quickly. We love our new car!
I received great service with no waiting. Heather did a great job and made my visit quick and easy.
The service by Justin and my sales rep(Joseph) was exceptional . Very professional , kind. I was pleased
Pulled in to get a quick oil change and they promptly took care of it. Tala Sar is awesome. I highly recommend Tala and this dealership.
The staff are very friendly and detail oriented. Takes extra effort to help and make the customers happy. The vehicle is ready within the time frame and I was really satisfied with the work.
I was able to be accommodated with a last-minute reservation slot, and the service advisor Jimmy was very professional. There are likely lower cost service options, but I expect the Honda OEM brake pads will be durable and not shed as much black brake dust as cheaper options.
Really appreciate the honest, fast service. Would definitely recommend for genuine honda service and reliability of repairs. Also bought a brand new van with the past 2 months here. Sales and service are great.
I had a 11:00 appointment on a Thursday and at 3:30 my car still had not been looked at. I had to call them for any updates. I was very frustrated, I told them I was on my way to pick my car up. I asked to speak to a manager, because my tech or car was not to be seen. Another tech asked me what the problem was & I told him. He sympathized with my dilemma and told me a rental car would be waiting for me when I came back, plus the maintenance would be done free of charge. ...
Great customer service. Cheron is the Best!!!!!
Tala is always a highlight of bringing my car to be serviced. Always smiling, friendly, and knowledgeable. Lou Sobh is lucky to have him. Great service overall!!
Service was great. Just surprised by "Shop Supplies" charge of $39. I did not bring this up at the time because I needed to get home. However. if you could explain how you come up with that number I would appreciate it. Thanks
Ryan Esloon did an excellent job of assessing our Odyssey issue and we were on the road again in a very timely manner. He was extremely courteous & professional!
Nick was so nice and informative when explaining to me the different packages available since I did not purchase my Honda from Lou Sobh. He showed me what to expect as my car got up in miles. It is practically brand new now but his explanation will help me prepare for the cost of future services. My service was quick with virtually no wait.
Service department in Lou Sobh Honda is awesome. Interacted with multiple service advisor in the last 3 years, consistent customer service
Fantastic service. Quickly diagnosed and repaired our problem. Battery part and install cost was competitive compared to other retailers. Tala was flexible and understanding with communication method (we were out of town) and in the pickup arrangements over the weekend.
Very pleased with Lou Sobh Honda, we had a small issue that was professionally resolved. Excellent customer service! Thank You!
Excellent service! Talin was very thorough and helpful every step of the way.
I have purchased three CRVS there.All great experiences new car and servicing departments all the time
Service guy was so sweet and knowledgeable!! He looked for any recalls and coupons! Area was impeccably clean! Timing for service was not too long and my car was also washed.
Great followup service. Friendly atmosphere. Clean waiting area. quick and on time completion of service.
Very friendly folks. Could tell they want to help instead of "forcing a "deal" on you. Kim accommodated the purchase to work with our hectic schedule. Positive overall experience!
Cheron was very helpful. We really appreciated it. She went above and beyond for us.
I had visited about a dozen dealerships prior to Lou Sobh. By the time I got there, I was tired of the usual sales tactics that we've all grown to hate. I was met at the door by Chris M and immediately got down to business. I came in looking for the lease deal on the Honda website and they (unlike every other dealer) honored the deal. I was in out out with my new Lease in about an hour total including test drive, signing, etc. I would buy from them every single time no question and I will ...
Another great experience today with the service center, specifically Service Advisor Talin and Tech Corbin. I paid for a maintenance plan from Curry Honda in Chamblee when I purchased my car but the fact that I live closer now to Lou Sobh COMBINED with the excellent service I have received twice now on occasions when Curry could not get me in means I will now be getting all future service from Talin and his team. Highly recommend!
Took longer than usual. That is the only reason for 4 stars.
I brought our 2018 Accord in for a recall on a computer chip. The service writer, Sharon Bringan handled the recall was very professional and had the recall completed quickly. When I mentioned I was thinking of trading for a Pilot, she located salesman James Nasser when I could not find a salesman who was available. My good experience with Miss Bringan and Mr. Nasser, I not only return in the future for service and for a new car replacement, but will highly recommend Lou Sobh Honda to anyone wanting service on the car or to purchase a new car. I ...
The service advisor, Talal, was exceptional! This was my first visit to Lou Sobh and Talal took care of our warranty issue quickly! Thanks
Considering buying a new vehicle is a major commitment and can be a very stressful undertaking. This was the most seamless transaction I've ever had, Steve was a pleasure to deal with, honest and up front with me, as well as Lauren in financing, James, who helped with my archaic phone and everyone else I met during the process.... I'm so thrilled to have made the decision to purchase my new Honda from Lou Sobh Honda!
Kim Carr has helped us find the right car not once, but twice! I took two siblings to her, one in January, and one a few weeks ago. Not only did she help them find the cars of their dreams but she sat and explained all of the features of the cars to them, so that they would know all about the car. (Pretty sure neither has read their manuals!) She was also very knowledgeable and friendly but without exerting pressure on us. I was very pleased in dealing with Kim and if I had more kids that needed cars, ...
Justin did a great job repairing my sons flat tire and doing an oil change. Very fast and good service just like I get every time I come to Lou Sobh Honda.
The service advisor, Heather Cullen, is truly exceptional. Heather is honest, personable and listens. My wife, Candis, and I always know our car is well cared for and Heather obviously has a great working relationship with the service technicians. Thank you, Heather, for all you do.
Always have great service. Jimmy Harris does a great job in the Service Department. I have purchased a car from here last year. The service this time was for my 2008 Honda Accord.
I have never been anything other than extremely satisfied with dealing with Lou Sobh Honda. All service is performed in a timely professional manner. The car that I was bringing in for service was purchased new from the dealer in 2016 and I have never been anywhere else for service.
Easiest car buying experience ever! Jimmy V worked hard to earn our business! Kim Carr was great to show us all the features of our new Honda Pilot! Thanks Jimmy, Kim and Lou Sobh Honda!
Service experience was great. However, I was told I would be notified when the part that had to be ordered had arrived. After 6 weeks I called and was told the part had arrived earlier.
My service experience was excellent. They make it easy to get in and have serviced Done. They are friendly personnel and easy to deal with.
From start to finish easy transaction we would buy from this dealer we love our truck
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